AI Transparency Notice

Governing Language

This Notice is provided in English and Vietnamese for convenience. If there is any inconsistency, the Vietnamese version (immediately following each section) shall prevail for users in Vietnam.

How Twohearts Uses AI

Twohearts uses AI systems to:

• Interpret messages from users (text and, where enabled, voice inputs)
• Assist with order creation and confirmation
• Provide recommendations and personalized suggestions
• Help merchants automate operations (where applicable)

Limitations of AI

AI outputs are probabilistic and may contain inaccuracies, omissions, or misinterpretations. Menu information, pricing, and availability are provided by merchants and may change.

Users must verify critical information (items, prices, quantities, address, allergen notes, special instructions) before placing and paying for an order.

Opting Out of AI Assistance

You can request to speak with a human staff member at any time. In Messenger, type 'staff' or use the 'Talk to Staff' option in the menu. When you opt out of AI assistance, your messages will be handled by our human support team. You may also contact us at chat@twohearts.vn to request that AI processing of your data be stopped entirely.

Improving AI Systems

Twohearts may improve AI system performance using anonymized and aggregated interaction data. Where required by law, Twohearts will obtain consent for specific uses of personal data.

Contact

Contact / Liên hệ: chat@twohearts.vn